For security and safety reasons, medication packages must be received by the patient or an authorised recipient.
If you are unavailable at the time of delivery, our delivery partner will contact you to arrange authorisation where applicable.
For safety and quality assurance reasons, prescription medications cannot be returned, in accordance with healthcare regulations.
If you believe there has been an error with your order, please contact us at care@thedame.sg within 7 days of the order date. For more information, please refer to our cancellation and refund policy.
You may pause or cancel your subscription at any time via My Account on Dame.
Changes take effect immediately and do not affect medical suitability or prescription decisions, which remain subject to doctor review. If you need assistance, our support team is happy to help.
You may pause or cancel your subscription at any time via My Account on Dame.
Changes take effect immediately and do not affect medical suitability or prescription decisions, which remain subject to doctor review.
If you need assistance, our support team is happy to help.
Please reach out to our support team, and we will assist in arranging the next available delivery.
At present, Dame does not have direct arrangements with insurers.
However, we can provide invoices and supporting documents should you wish to submit a claim independently.
Contact us at care@thedame.sg for assistance.
You will only be charged for prescription medication after a doctor has reviewed your consultation and approved a treatment plan.
If no prescription is prescribed:
- You will only be charged the consultation fee
- Any remaining charges will be refunded to your original payment method
Your card will not be charged for medication if you are assessed to be unsuitable
- First consultation: $25
- Follow-up consultations: $25 per session
Consultation fees cover the time taken by the doctor to review your information, assess suitability, and discuss appropriate treatment options.
We encourage you to raise any questions or concerns with your doctor during your consultation.
Yes, we understand that privacy and confidentiality are especially important for sensitive health matters.
Dame is operated by Cloud Clinic, a Singapore healthcare institution. Your personal and medical information is handled securely and is not shared with third parties without your consent, except where required for the delivery of care or to meet legal and regulatory obligations.
For more details, please refer to our Privacy Policy.
No. Dame does not replace your primary care provider.
We offer convenient and discreet access to selected healthcare services, which may reduce the need for in-person visits for certain concerns. We encourage you to continue seeing your primary care provider for routine check-ups, ongoing care, and urgent medical issues.
All doctors on Dame are registered with the Singapore Medical Council (SMC) and licensed to practise medicine in Singapore.
Each doctor undergoes a verification process prior to providing care on Dame and practises in accordance with:
- SMC Ethical Codes and Ethical Guidelines (ECEG)
- National Telemedicine Guidelines (NTG)
Yes. Dame is powered by Cloud Clinic, a healthcare institution licensed under Singapore’s healthcare regulatory framework.
Our services are provided in accordance with applicable Ministry of Health (MOH) regulations and professional standards governing telemedicine in Singapore.
Dame is an online healthcare service and educational resource designed for women.
We provide access to information, medical consultations, and support across areas such as reproductive health and overall wellbeing – helping women make informed decisions about their health, confidently and discreetly.
In Singapore, identity verification is required before prescription medications can be prescribed and dispensed. This helps ensure that treatment is provided to the right person and appropriate age group, in line with regulatory and safety requirements.
Accepted government-issued identification includes:
- NRIC
- Passport
- Driving licence
The ID image must clearly show:
- Your full name
- Photograph
- Date of birth
- Expiry date (if applicable and not expired)
Your personal data, medical information, and identification details are handled securely and are not shared except where necessary for care delivery to meet legal and regulatory obligations.
Government-issued ID is not required for the purchase of supplements or other non-prescription products.
You may contact our care team via WhatsApp messaging at no additional cost for general follow-up questions.
If your concern requires further medical assessment, we may recommend a follow-up consultation with your doctor. If you agree, we will assist in scheduling the appointment at a time convenient for you.
Our goal is to ensure continuity of care and clear communication throughout your journey with Dame.
In accordance with Ministry of Health (MOH) requirements, a video consultation is required for identity verification and clinical assessment before prescription medications can be provided.
This helps ensure safe and appropriate care.
Your journey with Dame begins with a short online survey to help us understand your needs.A licensed doctor will review your information, and your consultation will take place at your selected time slot. Further details about the process are available here.
Yes. Telemedicine is permitted in Singapore when provided in accordance with applicable regulations.
Dame operates as a telemedicine service under Singapore’s healthcare regulatory framework, allowing licensed doctors to consult and prescribe remotely where clinically appropriate.
Telemedicine can be a safe and effective way to access care for non-urgent conditions, especially for sensitive health concerns, when used appropriately.
However, telemedicine has limitations:
- It is not suitable for emergencies
- Clinical decisions depend on the accuracy and completeness of the information you provide
Your doctor will ask relevant questions during the consultation, and it is important to answer them as honestly and thoroughly as possible.For more information, you may refer to MOH’s public guidance on using telemedicine safely.
